Q. What kind of services does Lockstar Locksmith Provide?
A. We are providing a wide range of services, all connected to the locksmith profession, from installing locks, to repairing and maintaining them. We give advices and design all kinds of lock systems. In addition we deal with car keys and their programming.
Q. To what areas do you provide your services?
A. Our services extend throughout the New York area, including suburbs and surroundings. If you are looking for a locksmith in New York, you have come to the right place!
Q. How much time do I have to wait, from the moment I have got in touch with you until a locksmith arrives at my address?
A. In most cases our employees can be at your place within half an hour, although delays can occur. The delay can be caused due to your call has been made during the rush hours or because we had to deal with a lot of incoming calls at the same time. In any case, if the response time takes longer than expected, we will notify you in advance.
Q. When are your services available?
A. Our services are available 24 hours a day, 7 days a week, including Sundays and holidays.
Q. In which of the locks subjects do you expertise in?
A. Everything related to the locks and security systems, our employees specialize in. The calls we receive are usually related to the most typical types of repairs, such as lock installations, cylinder replacements and re-keying but we specialize also in solving problems within complexed systems.
Q. Are you able to give me an estimated cost price, before you start working?
A. All of our employees act according to our Our Service Policy. One of our main principles is, that after checking the problem, we are obligated to give you a fixed and detailed estimated cost price, verbal or written, and obtain your approval before we start working.
Q. Whom do I get in touch with, if problems still remain, after work is done?
A. Our customer service provides a 24\7 telephone hotline in which you can reach us always directly at (917) 383-1974. If work has been done, not to your utter satisfaction and there are still some problems unfixed, we will send of course an employee at our expense to solve the issue.
Q. Is your website safe?
A. We guarantee the protection of your personal details by a number of security systems. We can promise you, that we will not use your details without your consent for any purpose, except for the use of fulfilling our labor. Please read our Privacy Policy.
Q. With which means can I pay the bill?
A. You may pay your bill in cash or with any credit card valid in the U.S.A.
